All products sold through Wildrose Trading Company are tested in the field at Wildrose Kennels prior to being sold by the company. Wildrose Trading Company™ is committed to providing fine, high-quality products and services. If you are not satisfied with your purchase for any reason, please return the item to us within 30 days of purchase along with a copy of your invoice for exchange or refund. Books and video tapes are not eligible for return with the exception of a manufacturers defect. Items sent for return are shipped at your expense and should be fully insured.