All products sold through Wildrose Trading Company are tested in the field at Wildrose Kennels prior to being sold by the company. Wildrose Trading Company is committed to providing fine, high-quality products and services. If you are not satisfied with your purchase for any reason, please return the item to us within 10 days of purchase along with a copy of your invoice for an exchange or store credit - no refund. Books, video tapes and sale items are not eligible for return with the exception of a manufacturers defect. Items sent for return are shipped at your expense and should be fully insured.