All products sold through Wildrose Trading Company are tested in the field at Wildrose Kennels prior to being sold by the company. Wildrose Trading Company� is committed to providing fine, high-quality products and services. If you are not satisfied with your purchase for any reason, please return the item to us within 10 days of purchase along with a copy of your invoice for an exchange or store credit - no refund. Books, video tapes and sale items are not eligible for return with the exception of a manufacturers defect. Items sent for return are shipped at your expense and should be fully insured. For all customer service questions please contact us at 662-234-8636.